Is The Unexpected Guest a secure site?
Yes. We use Comodo SSL full 128 bit encryption across the entire site.
What are your Terms and Conditions?
Our Terms & Conditions are located here.
When can I expect my order to arrive?
All online orders are sent out as quickly as we can pack them! (This usually means 1-3 days max). Please allow 2-5 business days for delivery thereafter. Orders placed after business hours or over the weekend will not be sent out until the next business day.
How do I return defective goods?
Should you receive damaged product or an incorrect order via The Unexpected Guest website in Australia, please contact sales@theunexpectedguest.com or call us on (02) 87408176 within 24 hours and we will be happy to organize a credit or replacement for you.
Do you ship internationally?
International buyers outside of Australia, please email us with your requests sales@theunexpectedguest.com
How do I cancel or change my order?
As soon as you place your order we begin processing it. Please contact sales@theunexpectedguest.com or call us on (02) 87408176 as soon as possible.
How can I check the status of my order?
Please login and click on Orders within your account dashboard.
Can you process international credit cards?
We use PayPal and stripe payments which accept most mainstream credit cards.
Do you accept back orders?
No. Currently we do no accept backorders. If you would like notified of when a product is next available please contact us at sales@theunexpectedguest.com or call us on (02) 87408176.