FAQ

How can we help you?

About Us

Yes. We use Comodo SSL full 128 bit encryption across the entire site.

Our Terms & Conditions are located here.

Shipping & Returns

All online orders are sent out as quickly as we can pack them! (This usually means 1-3 days max). Please allow 2-5 business days for delivery thereafter. Orders placed after business hours or over the weekend will not be sent out until the next business day.

Should you receive damaged product or an incorrect order via The Unexpected Guest website in Australia, please contact sales@theunexpectedguest.com or call us on (02) 87408176 within 24 hours and we will be happy to organize a credit or replacement for you.

International buyers outside of Australia, please email us with your requests sales@theunexpectedguest.com

Your Account & Orders

As soon as you place your order we begin processing it. Please contact sales@theunexpectedguest.com or call us on (02) 87408176 as soon as possible.

Please login and click on Orders within your account dashboard.

Payments

We use PayPal and stripe payments which accept most mainstream credit cards.

No. Currently we do no accept backorders. If you would like notified of when a product is next available please contact us at sales@theunexpectedguest.com or call us on (02) 87408176.